StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Queueing: featuring Disney World- Memo - Movie Review Example

Cite this document
Summary
Queuing at Disney: Concepts to Business Name: Instructor: Task: Date: Memorandum TO: FROM: DATE: 19 SEPT 2012. SUBJECT: Queuing at Disney: Concepts to Business Disney World offers a variety of attractions for park visitors. The tourist attraction point receives a surge of visitors from a wide area…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER94.8% of users find it useful
Queueing: featuring Disney World- Memo
Read Text Preview

Extract of sample "Queueing: featuring Disney World- Memo"

Download file to see previous pages

There is a notable increase in the number of visitors in Disney World resort. The high number of park visitors calls for the provision of services that best satisfies the customers (Cope et al., 2011). With a high number of Park visitors, there is a high probability that waiting lines are long and park visitors are likely to develop a dislike for the experience and reduce in number. The core goal of management is to increase customer satisfaction. A major challenge to the management of Disney World is the congestion and long time taken by park visitors waiting for their services.

The management at Disney World undertakes a number of strategies to increase customer satisfaction. Among the various strategies aim at reducing congestion and the time park visitors take in the queue waiting for services. The department responsible for the planning of transportation at the Disney World resort intends to reduce congestion of park visitors and the commotion in the park. The rides per capita program are among the ways adopted, by the planning department, to ensure quick service delivery.

It refers to the rides per person. The management computes the number of visitors in the park and makes a comparison with the other number on the ride. Should the figure be low, there is congestion of people on the queue and consequently a long time spent waiting for rides by the visitors. The planning department aims at keeping the rides per capita value high to reduce the waiting time for park visitors on the queue. A reduced waiting time for park visitors increases customer satisfaction. Other avenues used to reduce the waiting time include the addition of attraction sites in the park.

This works to diversify the choices that park visitors have, satisfaction, and service delivery. The management studies the guests’ behavior and understanding what the customers prefer most. Disney uses the knowledge management principle to give rewards to its customers. The management at Disney World utilizes the FASTPASS virtual lines as a strategy to reduce the long lines experienced when park visitors are many and commotion is high in the park (Cope et al., 2011). Disney also includes operations research to enhance the customers’ level of satisfaction.

The management aims at creating memorable moments for the visit at the park that makes their members make repeated visits to the park. The FASTPASS virtual queue is works to create a memorable experience for the visitors at the park (Cope et al., 2011). The management at Disney aims at increasing the revenue from the visitors at the park by putting the visitors in an imaginary queue instead of the physical tendency of lining. The virtual queuing eliminates the perception that park visitors have about the experience of long waits.

Guests get involved in other activities as they wait for their turn to get service. Guests who used the virtual queue reported a positive response and lovely encounter given the short time spent in line waiting for services (Cope et al., 2011). One advantage of the feature used in Disney Park is the option given to guest to make choices. Guests can make short choice and get to another. They may choose to go to a gift shop or take another option. The challenge of long queuing is evident in many Six Flags.

Riders spend long waiting for services. This affects the riders’ perception of the experience since a number of them cite impatience waiting for the long lines. Other avenues available for

...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Queueing: featuring Disney World- Memo Movie Review”, n.d.)
Queueing: featuring Disney World- Memo Movie Review. Retrieved from https://studentshare.org/management/1457318-queueing-featuring-disney-world-memo
(Queueing: Featuring Disney World- Memo Movie Review)
Queueing: Featuring Disney World- Memo Movie Review. https://studentshare.org/management/1457318-queueing-featuring-disney-world-memo.
“Queueing: Featuring Disney World- Memo Movie Review”, n.d. https://studentshare.org/management/1457318-queueing-featuring-disney-world-memo.
  • Cited: 0 times

CHECK THESE SAMPLES OF Queueing: featuring Disney World- Memo

Disney World Value Driven

Running head: disney world value driven disney world value driven Name: Course: Tutor: Date: Management is the act of bringing people together in a firm to accomplish the desired goals and objectives.... The aim of this work is to show how disney World is linked to value driven management.... disney World is a diversified mass media corporation for multination.... In order for disney World to be successful, it took value driven management into action....
4 Pages (1000 words) Term Paper

Walt Disney World

This paper is about Walt disney World.... Walt disney World denotes to the other term for Walt disney World Resort with George Kalogridis as the president of the company.... … The main problem is the Walt disney World Resort and its mission.... Further, it maintains an informal link with England's Swindon Company as a competitive measure (“The Walt disney Company,” n.... Walt disney World's employees have high morale levels and remain empowered in their undertakings....
3 Pages (750 words) Speech or Presentation

Disney: The Magic Continues

The author of this paper believes that Walt disney, himself, defined his organisation's culture, structure and human resource practices when he expressed his desires for his theme parks to present a good family show in a clean environment with 'friendly employees'.... … disney: The Magic Continues to rival top competitors which ensure that they remain at the top of their game.... ‘Success begins with a Dream' is the tagline of Rich Hamilton's book about the business strategies of the disney Empire....
5 Pages (1250 words) Essay

Disney World Resort

In the paper “disney World Resort” the author looks at the most visited and leading entertaining resort on earth, which consists of four theme parks, two water parks, twenty-three themed hotels, and plentiful shopping, dining, amusement, and enjoyment sites.... hellip; The author states that the Walt disney Company comes under the control of Walt disney, which began its career in 1959, looking for land for a second resort to increase Disneyland....
2 Pages (500 words) Case Study

The Walt Disney Corporation

Walt disney Corporation is an entertainment public company incorporated in the United States, with a product range covering studio, parks, media and consumer commodities.... Another character possessed by Walt disney is that of unwavering belief in achieving anything desired of.... The line of business that Walt disney deals with has...
4 Pages (1000 words) Research Paper

Which Disney cartoon works best as a musical and why

This paper connects the world of Walt disney and musicals to find what exact cartoon is the best suitable for musical's soundtrack.... hellip; Walt disney has created many such cartoon movies that have taken fairy tales as their stories.... Many such cartoon movies are made historically that are quite inspiring for the viewers and disney can be categorized as the most influential production company for making quality cartoon movies for the viewers....
6 Pages (1500 words) Essay

External and Internal Analysis of Disney World

In the world of entertainment, Walt disney enjoys the reputation of being the best entertainment provider to its customers.... disney World Walt Elias disney, who is the founder of Walt disney Company, had a vision of creating the best innovating and globally recognized company in the field of entertainment (DIS, 2012).... Studio Entertainment, Consumer Products, Interactive Media and Parks and Resorts (disney, 2012)....
8 Pages (2000 words) Assignment

What Does Disney Do Best to Connect with Its Core Consumers

These strategies are considered to be the best for disney to cater its market in any possible way.... For many years, disney has been one of the largest companies which have many business segments.... hellip; Bui (2012) stated that disney uses different types of segmentation.... These are geographic, demographic and psychographic, or better known as “multi-segment Obviously, disney's main target markets are kids.... disney believes that adults used to be kids at one point in their lives (Bui, 2012)....
4 Pages (1000 words) Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us