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Customer Relationship Management E Business Essay

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Sources list for CUSTOMER RELATIONSHIP MANAGEMENT E BUSINESS ESSAY:

Stanley A. Brown(2000), Customer Relationship Management: A strategic Imperative in the world of e-Business. John Wiley & Sons Canada, Ltd.
Customer Relationship Management

Srinivasan, S. (2004). Customer relationship management: its dimensions and effect on customer outcomes. Journal of Personal Selling and Sales Management, 9, p. 1-20.
Operations of K2 Skis

CRM: Customer Relationship Management, [Online]. Available from: CRM: Customer Relationship Management, [Online]. Available from: <http://www-1.ibm.com/solutions/bus inesssolutions/doc/jsp/indseg/crm/.> [Retrieved August 15, 2005], 10 paragraphs.
United Kingdom's Automobile Industry

Stone, Martha. "Amazon.com Mends Its Ways." ZDNet E-Business Newsletter. February 9, 1999. http://www.zdnet.com/enterprise/e-bu siness/stories/0,5918,2206080,00.html Stone, Martha. "Amazon.com Mends Its Ways." ZDNet E-Business Newsletter. February 9, 1999. http://www.zdnet.com/enterprise/e-bu siness/stories/0,5918,2206080,00.html
E-commerce and Amazon.com

Romance with E-business Strategy: Integrating E-business Strategy. Strategic Marketing Research Team. Retrieved from http://www.etstrategicmarket ing.com/smMay-Jun3/art3.html Romance with E-business Strategy: Integrating E-business Strategy. Strategic Marketing Research Team. Retrieved from http://www.etstrategicmarket ing.com/smMay-Jun3/art3.html Accessed on 14 April, 2005
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